Interwoven Email Management

Email has become the primary means of communication for many companies, and the management of those emails is now a high concern. Compliance, email retention policies, collaboration, records management, and security all drive the need for good email management, but filing emails can be arduous in many systems, and user circumvention is very high.

 

Interwoven Worksite manages emails in an automated and ingenious way. The key is the full integration of Interwoven Worksite into Microsoft Outlook.

Worksite looks like an extra set of public folders in the e-mail window. Filing emails is as simple as dragging and dropping into the appropriate engagement or nested folder structure in the mail folders pane. Because the system is inherently familiar and comfortable, users quickly learn and adopt it. User adoption is very high because filing and finding emails is so easy.

Once the email has been filed, any user with appropriate permissions can search and open the e-mail, and it is associated with other documents in the same matter or project. In fact, emails, documents, and all other content appear to be stored in the same virtual folders.

Sent emails can also be quickly filed with send and file. Interwoven email management prompts for the matter number or project name as an email leaves outlook. It then automatically files replies in the same folder.

Emails are automatically archived into the records management system. Email is a central part of Interwoven Enterprise Content Management.