Denver IT Consulting
Providing stable and innovative Information Technolgoy for small to mid-sized businesses requires a large variety of technical and personal skills. In fact, IT has grown beyond what any one person can effectively do.
IT Outsourcing requires a variety of skill sets and talents. Our systems and team approach gives our clients access to experts in all of the various IT fields needed to provide a stable system. Here are some of the tools at our disposal.
Director of IT Consulting Services – The DITS is responsible for providing CIO (Chief Information Officer) level support. He works with you to build an IT strategy and aligns that strategy with your business needs and trends. He is responsible for managing projects and ensuring the quality of work. The DITS also writes and delivers a Quarterly Status Report that provides transparency into how your IT outsourcing dollars are being spent, and your return for that investment.
Denver IT Consulting – Small business technology needs regular maintenance in order to perform well, and some of that maintenance needs to be done on-site and in person. Our IT consultants regularly visit every client’s office to perform preventative maintenance, respond to issues and requests, and keep things running smoothly. Our Denver IT Consultants are seasoned IT outsourcing professionals with proven skills. We have well developed best practices and standards.
Managed Services – We remotely monitor, remediate, and report network issues to ensure the best possible uptime. Monitoring software gives a dedicated technician regular updates on the vital signs of the servers we manage. Impending issues that would otherwise result in expensive repairs can be headed off and resolved without network downtime, or the client even noticing. Daily, weekly, and quarterly reports give our clients piece of mind that we’re always watching out for trouble.
IT Help Desk Consultant – Perhaps one of the most important roles in IT outsourcing is the Help Desk consultant. This person is responsible for responding to emergencies, fielding quick questions, and providing triage to small business networks. Our customers appreciate that a dedicated technician is waiting by his phone, ready their call.
LiveDOC (technology documentation) – Every person in our company who ever touches a client’s network logs the changes and activities in LiveDOC, our documentation system. It is the one place where we hold all of your data, including hardware specs, passwords, software, serial numbers, maintenance history, and more. Clients can log in to LiveDOC to request service, check on past work orders, or download documentation and IT outsourcing best practices files.
Computer Training – If no one knows how to use the systems IT establishes, then the investment is wasted. Dedicated training professionals help small businesses get the most from their technology by ensuring that everyone in the company or practice knows the ins and outs of using the systems.
A Complete Denver IT Consulting Department
Every possible IT need has an analogous IT role and responsibility. Though each Denver IT Consulting client has a relationship with their primary contact, they know they can turn to the team approach to get issues resolved quickly and maximize the value of the investment.